FAQs
Our products are designed and tailored in Nigeria and the United States. To maintain the authenticity of our fabric production and the organic nature of our dyes and prints, some of our raw materials are ethically sourced directly from Africa.
A size guide with basic guidelines is provided on each product page to help you determine the best fit. For additional assistance.
We highly recommend following the specific care instructions on your garment's label to maximize its lifespan.
During photoshoots, lighting and camera angles may cause slight color variations. However, this does not affect the overall quality or appearance of your chosen garment.
Before washing, it is best to turn the garment inside out and fasten all buttons or zippers. Always proceed by following the specific wash instructions that came with your garment.
Here are key garment care instructions to keep in mind:
- Hand wash in cold water with like colors.
- Machine wash on delicate.
- Do not bleach.
- Tumble dry on a low heat setting.
- Hang to dry.
- Iron on low temperature (110°C / 230°F).
New items can sell out rather quickly. Please contact our customer care department, and we will do our best to notify you if the item becomes available again. Be sure to include the best email address to reach you.
Some of our garments are produced in limited quantities. The item you ordered may have been a limited piece that suddenly went out of stock. If your order included other items, the available items will still be shipped to you, and the out-of-stock item will be removed from your order and refunded.
We accept Visa and MasterCard. All our payment methods are secure; we utilize industry-standard encryption technologies when transferring and receiving customer data on our servers. None of your credit card details will be revealed. To maintain security and prevent fraud, all cardholders are subject to authorization and validation by both us and the card issuer.
Our website features state-of-the-art security and industry-standard encryption technologies to protect your payment details. Additionally, all transactions and any card data you choose to save in your account for future purchases are completely safe; your credit card details are never exposed.
Your credit card may be refused for any of the following reasons:
- The credit limit has been reached: Verify with your bank that your authorized purchase limit has not been exceeded.
- The credit card has expired: Verify that your card is still valid.
- Information was entered incorrectly: Verify that all required fields have been accurately filled out.
- Browser issues: Ensure you are using the latest version of your web browser, as outdated versions or certain plugins might interfere. You can also try clearing your cookies, restarting your browser, and trying again.
Your credit card will only be charged once your order ships. If you just placed your order, what you are seeing in your bank account is a pending authorization. This is a common banking practice for handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (usually within 48 to 72 hours, depending on your bank). If you need help speeding up the process, you can contact your credit card's issuing bank.
All purchases on this site are charged in US dollars. Sales tax is calculated at checkout based on the items you are purchasing and your shipping destination, and it will be included in your order total.
All available delivery options for your order will be displayed at checkout. Once your order has been processed and is on its way, we will send a shipping confirmation email containing your tracking number.
- You can follow your delivery online through the "Track Your Order" page to check the expected delivery date.
- The tracking number usually activates about 24 hours after the order is dispatched. Updates may not appear immediately after shipment, so please check back the following day.
- Areas and countries we ship to: Our website is based in the United States, and we deliver to the United States, Canada, and the United Kingdom.
Once we receive and verify the integrity of the returned items, we will accept the return and process the refund. Verifying the items typically takes 3 to 5 business days.
- The refund will be issued as soon as possible after the return has been accepted, directly to the original card or PayPal account used for the purchase, and in the same currency.
- You should see the credit approximately one week from our refund confirmation email, though exact timing depends on your bank's procedures.
Items can be returned within 5 days of the delivery of your order.
- To request a return, fill out the online Return Form (or log in to your account and click the “Return this order” link in the orders section).
- After filling out the form, prepare the items you wish to return in the original order box. Ensure the products have all their original packaging and accessories, the security tag and seal are intact, and the return box is safely sealed.
- Before requesting a return, please make sure the products comply with our return conditions. Please note that exchanges are not possible.
- The return package must be handed to the courier within 14 days of return authorization, and the package can only be returned from the original shipping country/region.